shopcloudReceipt
The order is created at checkout, with customer, line items, prices and addresses. Your customer immediately receives a confirmation by email.
Order processing
Ecommerce platform with invoice, delivery note and returns
The order from your shop is the same record your team takes all the way to the invoice. Order confirmation, invoice and delivery note are created from this one order, and you record returns against the original order. No interface to a second program is needed for this.
Process
From checkout to returns
On every order, your team sees how far along it is and what comes next. If a customer asks, anyone can answer right away.
Order processing in the product tourApproval
Your team checks line items, prices and shipping and approves the order. The order confirmation goes out as a PDF.
Payment and shipping
With prepayment, the shipment waits for the payment to arrive. Pay on invoice moves straight on.
Delivery note and shipping notification
The delivery note is created from the order. Once the goods have shipped, your customer receives the shipping notification by email with a PDF.
Invoice
The invoice is also created from the same order, with the prices the customer saw in the shop.
Returns and corrections
You record returns against the original order. Cancellation, return and credit note run as separate, visible steps.
Payment method
The payment method determines the next step
In the shop, your customers pay with PayPal, on invoice or by prepayment. With prepayment, your team confirms receipt of payment on the order, and only then is the shipment released. Approved business customers pay on invoice, and their order moves on without waiting.
- Separate billing and shipping address
- Your customer's purchase order number on order confirmation, delivery note and invoice
- We connect further payment methods as an extension
On every order
What your team sees on an order
The next step
The header of each order shows what needs to be done next. Your whole team can see where it currently stands.
The valid confirmation
If an order changes, the old order confirmation is marked as outdated. You send the new version to the customer again.
The customer's PO number
It appears on all documents, so your customer's accounting team can find every document again.
The sending history
Which document went to whom and when is recorded on the order.
The customer's prices
Exactly as in the shop, with tiers from their price list. Nobody has to retype or recalculate anything.
Clean corrections
Credit notes and cancellations are created as separate documents that refer to the original invoice. The old invoice remains unchanged.
Scope
What Shopcloud covers and what you connect
Shopcloud is an online shop with order processing, not a full ERP. Anything beyond that, we connect after a review.
In the same system
Order, order confirmation, delivery note, shipping notification, invoice and return. Plus cancellation and credit note as separate steps.
During the rollout, we configure documents, sender and email delivery for you and go through the first order together with you.
Connected after a review
We connect an existing ERP system after a review, as an extension. We agree in advance who maintains it later.
Bookkeeping continues with your tax advisor or in your accounting software. We set up the integration as a separate project.
Explore further
Solution
Shop for business customers
Company accounts with roles, prices per customer and pay on invoice.
View B2B FeatureQuote requests
Your customer requests a quote from the cart. If they accept, it becomes the order.
View quote requests SwitchingYour shop moves
We import products, prices and customers from a file and redirect the old URLs.
About switchingFrequently asked questions about order processing
Is Shopcloud an inventory management system or an ERP?
No. You process orders, invoices, delivery notes and returns in Shopcloud. We connect an existing ERP system after a review.
How is the invoice for a shop order created?
From the order itself, together with the delivery note. Line items and prices come from the shop, so nobody has to retype them.
How do I handle returns?
You record the return against the original order. Cancellation, return and credit note run as separate, visible steps.
What happens with prepayment?
The shipment waits until your team confirms receipt of payment on the order. Pay on invoice moves straight on.
What happens if an order changes?
The old order confirmation is marked as outdated, and you send a new version. After shipping, you correct it through cancellation, return or credit note.
Who sets up the documents?
We do. During the rollout, we configure documents, sender and email delivery for you and go through the first order together with you.
See an order all the way to the invoice
Tell us how an order runs at your company today. In the demo, we show you the path from checkout to invoice and returns with sample data. Afterwards, you receive an offer.